1. Introduction

1.1. This is the privacy policy of the Harmony group of companies, including Harmony Agriculture and Food Company Pty Ltd and Harmony Fine Foods Pty Ltd (Harmony or we/us).

1.2. This privacy policy applies to all personal information we collect.

1.3. In this policy, we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.

1.4. Harmony is committed

(a) to complying with Commonwealth legislation governing the privacy of personal information collected by us, and
(b) to protecting and safeguarding your privacy when you deal with us.

2. Collection of Information

2.1. Some information provided to us by clients, customers, contractors and other third parties might be considered private or personal.

2.2. These details assist us to conduct our business and provide our services to you.

2.3. We only collect personal information if necessary for our functions or activities, or if we consider that it might be.

2.4. Harmony may collect your personal information, including:

(a) when you contact Harmony, and
when you submit your e-mail address to our website using our contact form.

3. Use and disclosure of personal information

3.1. The primary purposes for which we may collect, use or disclose your personal information are

(a) the provision and administration of our services, including transacting goods and services,
(b) notification to you about changes to our services,
(c) record-keeping following termination of our services to you, and
(d) technical maintenance.

3.2. We may also use your personal information for a purpose related to the primary purposes in clause 3.1 of collection, use and disclosure where it is reasonable for us to assume that you would expect us to use your personal information in such a way.

3.3. Your personal information will only be disclosed outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of your personal information.

3.4. In addition, we are permitted to use or disclose your personal information

(a) where you have consented to the use or disclosure;
(b) where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety;
(c) where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
(d) where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
(e) where we reasonably believe that the use or disclosure is reasonably necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.

3.5. Under no circumstances will Harmony sell or receive payment for licensing or disclosing your personal information.

4. Links

4.1. Our website may contain links to other websites and those third-party websites may collect personal information about you.

4.2. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website.

4.3. Harmony encourages you to be aware when you leave the website and to read the privacy statements on any website that collects personally identifiable information.

5. Security and Storage

5.1. Harmony places great importance on the security of personal information associated with our customers, clients and contractors that it collects.

5.2. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

5.3. Personal information is de-identified or destroyed securely when no longer required by us.

5.4. Harmony retains the information you provide to us including possibly your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.

5.5. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

5.6. No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect personal information that we collect, Harmony cannot ensure or warrant the security of personal information transmitted to it. Accordingly, you make your personal information available to us at your own risk.

5.7. Ultimately, you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.

6. Access to and correction of personal information

6.1. Harmony is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and web-site users.

6.2. So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information.

6.3. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

6.4. Inaccurate information will be corrected upon notification by you.

6.5. If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

7. Complaints

7.1. If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us.

7.2. We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation.

7.3. If you are not satisfied with the outcome of this procedure, then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.

8. Transfer of Information Overseas

8.1. Pursuant to the National Privacy Principles, we may transfer personal information we have collected about you to someone other than you in a foreign country but only if such transfer is permitted by the National Privacy Principles.

8.2. Harmony trades regularly with approximately 17 countries, but the only recipients to whom Harmony is likely to disclose personal information to are its shareholders and other stakeholders in China.

9. Cookies

9.1. Harmony collects information from the site using “IP files”.

9.2. When you visit Harmony site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded.

9.3. This information will only be used for the purpose of site analysis and to help us offer you improved online service.

9.4. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our websites.

9.5. You cannot be identified from this information which is used to assist us in providing an effective service on our websites.

10. Changes to Privacy Policy

10.1. If Harmony decides to change its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed.

10.2. As a result, please remember to refer to this Privacy Policy regularly to review any amendments.

11. Contacting Us

Contact with Harmony can be made via our contact form on this website or by emailing us directly at info@haafco.com

12. Further Information

Should you wish to read more information on privacy legislation or the National Privacy Principles we recommend that you visit the Federal Privacy Commissioner's website at www.privacy.gov.au

13. Acceptance

By continuing to use this website, you acknowledge your acceptance of this Privacy Policy and its compliance with the Australian Privacy Principles and the Privacy Act generally.